Privacy Policy

Last updated August 22, 2026

This privacy notice for Stratosphere Studio LLC (doing business as Stratosphere) ("Stratosphere," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://stratosphere.io, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of key points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics using the table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Stratosphere and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

Do we share your phone number? No. We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way is by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• email addresses
• phone numbers
• contact preferences
• contact or authentication data
• names

Phone numbers and SMS communications

When you provide your phone number and check the opt-in box (or otherwise provide express written consent), you agree to receive SMS (text message) communications from Stratosphere. Consent to receive SMS messages is not a condition of any purchase. Our SMS program sends account and service notifications, appointment and meeting reminders, replies to your inquiries, and — where you have separately opted in — marketing and promotional messages.

• Consent: By opting in, you authorize Stratosphere to send you SMS messages at the phone number you provided, including messages sent using an automatic telephone dialing system. Your consent is specific to Stratosphere and is never transferred or sold to anyone else.
• Message Frequency: Message frequency varies by program. Marketing programs send up to 20 messages per month; conversational and transactional messages are sent as needed in response to your activity or requests.
• Carrier & Message Rates: Message and data rates may apply depending on your carrier and mobile plan. Mobile carriers are not liable for delayed or undelivered messages.
• Opt-Out: You may withdraw consent at any time by replying STOP to any SMS message you receive. After you reply STOP we will send one confirmation message and then stop sending SMS messages to that number. You may also opt out by emailing us at [email protected].
• Help: Reply HELP to any message for assistance, or contact us at [email protected].
• Full SMS terms: See our SMS Terms & Conditions for the complete program terms.
• We do not share your phone number. We do not sell, rent, lease, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. All other categories of information sharing described in this notice exclude text messaging originator opt-in data and consent; that information is not shared with any third party.
• Service providers. We use a messaging provider (and its downstream carriers) solely to transmit messages on our behalf. These providers act as our processors under contract, may only use the phone number to deliver our messages, and may not use it for their own marketing.
• Retention: We retain your phone number and a record of your opt-in and opt-out for as long as you remain subscribed, and afterward only as long as needed to honor your opt-out and to evidence consent as required by law.
• Legal Basis: We process your phone number and related SMS data based on your consent, which you may revoke at any time.

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. Like many businesses, we also collect information through cookies and similar technologies.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, and other third parties.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

• To deliver and facilitate delivery of services to the user
• To respond to user inquiries and offer support
• To send administrative information to you
• To enable user-to-user communications
• To send you marketing and promotional communications
• To deliver targeted advertising to you
• To protect our Services
• To identify usage trends
• To determine the effectiveness of our marketing and promotional campaigns
• To save or protect an individual's vital interest
• To communicate with you via SMS text messages when you have provided your phone number and opted in

3. What legal bases do we rely on?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, the General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. If you are located in Canada, we may process your information with your express or implied consent.

4. When and with whom do we share your information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition.
• Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
• Service Providers. We may share information with vendors that perform services for us — such as hosting, email delivery, SMS delivery, payment processing, and analytics — only to the extent needed to perform those services on our behalf.

SMS and phone number exception. The categories above exclude text messaging originator opt-in data and consent. We do not sell, rent, lease, or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes, and we do not include phone numbers in marketing lists disclosed to third parties.

5. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Marketing cookies (Google, Meta) are only set once you accept them via our cookie banner — you can change your choice at any time using the cookie preferences link.

6. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

7. What are your privacy rights?

In Short: In some regions, such as the EEA, UK, and Canada, you have rights that allow you greater access to and control over your personal information.

These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict processing, and (iv) if applicable, data portability.

Withdrawing your consent: If we are relying on your consent, you have the right to withdraw it at any time by contacting us at [email protected].

Opting out of marketing communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send.

8. Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized.

9. Do California residents have specific privacy rights?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits California residents to request, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. We do not disclose mobile phone numbers or SMS consent data to third parties for their direct marketing purposes, and we do not sell or share personal information as those terms are defined under the California Consumer Privacy Act.

10. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

11. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

Stratosphere Studio LLC
30 N Gould St #12420
Sheridan, WY 82801
United States

12. How can you review, update, or delete your data?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request this, please contact us at [email protected].